Choosing your cake: All cakes are individually made so we can either come up with a bespoke design or you can choose one from our portfolio. Colours and flavours can of course be altered to suit your occasion. Please contact us to arrange a consultation.
Nuts: Please be aware that some of our cakes contain nuts and all our cakes are prepared in an environment where nuts are used therefore we cannot guarantee that our cakes are nut free. Please contact us personally if you wish to discuss your requirements.
Alcohol: Our Traditional Rich Fruit Cake contains brandy and some of our frostings and cupcakes also contain alcohol, however these can be made alcohol free on request (or an alternative suggested).
Timings: The more notice you give us for your order, the more likely we are to be able to guarantee your date. We ask for at least 6 months notice for wedding cakes, 3 months for celebration cakes and at least 1 month for cupcakes. However, depending on our schedule we may be able to fulfill an order at shorter notice. Get in touch today to secure your date.
Payment: A non-refundable deposit of 25% of the total cost is required to confirm the booking. The remaining balance is due 3 weeks before the date of collection or delivery. We accept payment by cheque or BACS transfer.
Stand Hire: A range of cake and cupcake stands are available for hire for £15 including an acrylic stand (up to 7 tiers) for miniature cakes, cupcakes and fairy cakes. Depending on the stand, a deposit of between £20 and £40 is required for each which is fully refundable upon the safe return of the stands and all their components. The stand should be returned within two days of the event unless otherwise arranged.
Changing Your Design: You can change your design no later than 1 month prior to your collection or delivery date. Your balance due will be altered accordingly should the changes result in a change in the total price. We also reserve the right to increase prices due to short notice changes.
Delivery or Collection: Delivery is charged at 50p per mile and includes set up of the cake. Alternatively cakes can be collected, by appointment only, from our base in Bathgate, West Lothian. Please note that once delivered or collected the client is fully responsible for the safety of the cake. Creation Cakes will not be responsible for any damage to the cake once it has left our care.
Use of Fresh Flowers and non Edible Parts: The use of fresh flowers and non edible parts on cakes is increasingly popular. Please consult your florist regarding the toxicity of flowers and their suitability to be used on your cake. Creation Cakes will not be held liable for the contamination of our products resulting from the use of fresh flowers. Non edible parts are only used at the client’s request and must be removed prior to serving your cake. Creation Cakes will not be held responsible for any physical harm which may arise from their use.
Cancellation Policy: Should you wish to cancel your order for any reason the following applies:
- 31 days+ 25%
- 21-30 days 50%
- 10-20 days 75%
- <10 days 100%
Returns: If for any reason you are unhappy with your cake, we will be happy to refund the cost of the cake equal to that returned to us. Delivery and stand hire are non refundable.